Simply the Best!
Do you have what it takes to be a winner?
Validation feels pretty good, doesn't it? Acknowledgement and celebration goes a long way toward keeping employees satisfied, teams performing at a high level, and leadership engaged.
Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintained the highest standards of quality and customer satisfaction. Every finalist gets one free pass to attend the award ceremony, hosted at one of HDI's two annual events.
Best Service and Support Technician
Formerly Desktop Support Technician of the Year
Is there an outstanding desktop support technician in your organization who you feel deserves recognition for their commitment, dedication, and service to your customers? Does the technician who visits your desk provide outstanding service? Does someone on your team consistently exceed expectations? Here’s your opportunity to see them recognized for their efforts!
Each year, HDI works jointly with the local chapters to identify and award the industry's top desktop support technician. Technicians who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award. The winners from each of HDI's local chapter regions are invited to participate in the ceremony held during SupportWorld Live in the spring. The deadline to submit a nomination is October 31.
SELECTED EVALUATION CRITERIA
- At least 50% of a candidate's daily tasks must be related to providing desktop support, for at least 9 of the past 12 months; an eligible candidate does not need to currently occupy a desktop support role
- Well-rounded in technical aptitude, team orientation, customer service skills, and people skills
- Positive attitude and enthusiasm
- Committed to sharing their knowledge and problem-solving techniques with peers
- Last year's winners in this category are ineligible for consideration in the current cycle
Best Service and Support Analyst
Formerly Analyst of the Year
Is there an outstanding frontline technical support professional (support center analyst, help desk professional, or customer service representative) in your organization that you feel deserves recognition for their commitment, dedication, and service to your customers? Does the analyst sitting next to you provide outstanding support, or does someone you know demonstrate a commitment to excellence that sets an example for others to follow? Does someone on your team consistently go above and beyond the call of duty? Here’s your opportunity to see them recognized for their efforts!
Each year, HDI works jointly with the local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award. The winners from each of HDI's local chapter regions are invited to participate in the ceremony held during SupportWorld Live in the spring. The deadline to submit a nomination is October 31.
SELECTED EVALUATION CRITERIA
- At least 75% of a candidate's daily tasks must be related to Tier 1 support, for at least 9 of the past 12 months; an eligible candidate does not need to currently occupy an analyst role
- Well-rounded in technical aptitude, team orientation, customer service skills, and people skills
- Positive attitude and enthusiasm
- Committed to sharing their knowledge and problem-solving techniques with peers
- Last year's winners in this category are ineligible for consideration in the current cycle