HDI West MI and Motown Chapter March Meeting

March Event!

Supporting Work-from-Anywhere:

3 Secrets of the Successful Service Desk

Before we begin, let us sympathize: IT support is harder today than ever before. 

Your remote workforce relies on dozens of collaboration tools to stay productive. And when problems arise, employees can’t find the resources to help themselves. The result? Tech issues now take an average of 3 days to fix — slowing down your fast-paced business.

So how did industry leaders like Slack, Docusign, and Broadcom manage to master the new normal? Jason Snooks, Area Vice President at Moveworks, will share how these companies use artificial intelligence (AI) to:

• Provide real-time, location-agnostic tech support, straight on messaging tools like Microsoft Teams and Slack
• Understand IT issues that employees describe in natural conversation, without involving the service desk
• Resolve IT tickets autonomously, wherever and whenever employees need help

Register today!