April Chapter Lunch & Learn Meeting: 

Digital User Experience

Come join us at our April meeting as we discuss the opportunities and challenges related to remote work and the Digital User Experience. Jim Larkin of Randstad Technologies will be leading the session focused on:

• Support Center best practices delivering in a remote environment
• Technology and Training tips
• Monitoring the Digital Experience
• Q&A

Meet our Speaker:

Jim Larkin has over 25 years of experience in IT Solutions, Sales, Service Delivery, and Account Management.  Throughout his career, Jim has supported many global enterprise level clients in both the private and public sectors in almost every industry.

Jim is ITIL v3 Certified and has managed large global teams performing functions in ITIL process areas such as Major Incident, Problem, Change, Service Request, and Asset and Configuration Management. 

Jim has extensive experience in both end user and infrastructure support environments as well as ITSM.

Jim holds a Bachelor’s degree from West Chester University in Pennsylvania.

Join us in Partnership with Motown HDI

On April 22, 2021

Noon - 1:00 pm 

Zoom information provided upon registration